FREQUENTLY ASKED QUESTIONS

Here are some of our frequently asked questions. If you don't see the answer to your question, please use the contact page to reach us. This email is monitored during weekday business hours, and we usually get back to questions within one business day.

 

 Are you still open during the COVID-19 outbreak?

Yes! The Red Brick Center for the Arts (where Kate's studio is) has reopened to the public with limited hours. Kate is usually in the studio weekdays 10-4, but because of COVID restrictions it is best to make an appointment (only one customer, or two from the same household, is permitted in the studio at a time right now)

 

When will my order ship?

Unless noted otherwise on the specific listing (ie: made to size rings) your order will ship within 3 business days. 

Orders that choose expedited shipping options will be fast-tracked for processing. Expedited orders must be placed by 12:00pm MST to process and ship the same day.

 

How much does shipping cost?

Shipping rates are calculated in the cart and vary based off shipping location and package weight. Prices are kept as low as possible, and standard ground shipping rates typically cost less than $5. As a one-woman-show small biz, Mineral + Mine can not offer free shipping on all orders, but orders over $150 ship free via USPS ground within the USA.

 

What is 14k gold fill? 

14k gold fill is the next best thing to solid 14k gold, at 1/10th the price. Gold fill is 14k gold mechanically bonded to brass. This bond is permanent, and the gold will never chip off. To learn how to care for 14k gold fill, check out our jewelry care page.

 

I can't picture how big millimeters are. Help me understand 3mm, 5mm, etc?

Here are some household approximations to help understand stone sizes:

3mm - a large pinhead

4mm - a peppercorn

5mm - a lentil

6mm - width of a pencil eraser

8mm - a green pea

10mm - width of a flat thumbtack


 

Do you take special orders?

Kate takes special orders for chain length, ring sizes, and out of stock colors when possible. Kate does not take custom orders for designs outside of the Mineral + Mine collection.

 

Can I order a different length chain?

Usually yes! Use the contact page to reach us for a special order.

 

Can I order a different size ring?

It depends on the ring. Kate can always take special orders for sizes on stacking rings and wire-wrapped gemstone rings. For finished gemstone statement rings, the band cannot be completely resized, BUT sometimes we can size up by about 1/2 to a full ring size. Use the contact page to reach out about the ring you're interested in.

 

Can you repair my jewelry?

Kate will make repairs on any piece of Mineral + Mine jewelry, no matter the age of the piece. Depending on the nature of the repair, charges may apply. To get in touch about your repair, please use the contact page. Kate does not do repairs on any jewelry made by other artists.

 

Where can I shop for your jewelry in person?

Kate's studio in Aspen has the largest selection of Mineral + Mine jewelry. Typically she is in the studio weekdays 10-4, though due to COVID restrictions appointments are highly suggested since only one customer is permitted in the studio at a time. Kate also stocks select boutiques around the country, which are listed here.

 

I saw a Mineral + Mine style that is not on the website; where do I find it?

Kate can not always get every single piece posted online - either it sells before it's listed, or she hasn't gotten a chance to photograph and list it yet. Use the contact page to reach Kate about the piece you're looking for - a photo helps!

 

Can I order more than the quantity available online?

Typically yes, as long as Kate can get the quantity of materials needed for your order. Use the contact page to reach out about this. 

 

How do I open a wholesale account?

Use the contact page to reach out about carrying Mineral + Mine in your shop!