Here are some of our frequently asked questions. If you don't see the answer to your question, please use the contact page to reach us. This email is monitored during weekday business hours, and we usually get back to questions within one business day.

 

 

When will my order ship?

Unless noted otherwise on the specific listing (ie: made to size rings) your order will ship in 1-7 business days.

 

How much does shipping cost?

Shipping rates are calculated in the cart and vary based off shipping location and package weight. Prices are kept as low as possible, and standard ground shipping rates typically cost less than $10. As a one-woman-show small biz, Mineral + Mine can not offer free shipping on all orders, but orders over $150 ship free via USPS ground within the USA.

 

What is 14k gold fill? 

14k gold fill is the next best thing to solid 14k gold, at 1/10th the price. Gold fill is 14k gold mechanically bonded to a brass core. This bond is permanent, and the gold will never chip off. To learn how to care for 14k gold fill, check out our jewelry care page.

 

I can't picture how big millimeters are. Help me understand 3mm, 5mm, etc?

Here are some household approximations to help understand stone sizes:

3mm - a large pinhead

4mm - a peppercorn

5mm - a lentil

6mm - width of a pencil eraser

8mm - a green pea

10mm - width of a flat thumbtack

 

Do you take special orders?

At this time, Kate does not accept any custom or special orders.

 

Can you repair my jewelry?

Kate will make repairs on any piece of Mineral + Mine jewelry, no matter the age of the piece. Depending on the nature of the repair, charges may apply. To get in touch about your repair, please use the contact page. Kate does not do repairs on any jewelry made by other artists.

 

Where can I shop for your jewelry in person?

In person shopping is available in the summer at the Aspen Farmers Market. This market runs 18 weeks from June to October in downtown Aspen. The Mineral + Mine booth is on Hunter street, hours are 8:30-2.

 

Do you wholesale?

Mineral + Mine does not currently wholesale. Products are available exclusively from mineralandmine.com and at special events (ie: farmers markets or holiday markets)