POLICIES

COVID-19 POLICY UPDATES/INFO

All jewelry is made by clean and healthy hands. If you wish to clean your new jewelry as an extra precaution, please follow our jewelry cleaning guidelines here.

SHIPPING

Orders will be processed and shipped out within 3 business days.

Mineral + Mine ships worldwide; UPS and USPS rates for your area will autofill upon checkout. All orders over $150 ship free in the USA via USPS ground.

You will receive a shipping notification with tracking when your order ships out. 

Shipping carriers have been experiencing significant delays during the COVID-19 pandemic; please be aware that all shipping times should be considered estimates and may fluctuate, even when expedited shipping is chosen. 

A note on expedited shipping: If you choose an expedited shipping option (ie: USPS priority or UPS 2-Day), your order must be received by 12:00pm MST to ship that same day. Due to COVID-19, even expedited shipments may be delayed. 

If you have any questions or concerns about shipping times for your order, please email us via the contact page. 

RETURNS

If for any reason you are not happy with your purchase, please contact Mineral + Mine within 30 days of receiving your order. Returns must be sent back unworn, and in their original condition and packaging. Shipping costs can not be refunded.

There are no returns on sale pieces.

You can reach us about returns here.

REPAIRS

We are happy to accommodate repairs of your Mineral + Mine pieces. For repairs, please use the contact page to reach us. Repairs may be subject to fees for materials or labor. Customer is responsible for all shipping fees. We do not offer repair services on jewelry from other brands or designers.

SPECIAL ORDERS

Special orders on our designs will be accommodated whenever possible; for example, if you'd like an alternate length chain we can always accommodate that. Additionally, if the product you are looking for is no longer listed, it may be available again by special order. 

Mineral + Mine does not accept custom orders for work outside the scope of our designs, nor does Mineral + Mine do repairs or alterations on pieces that are not ours.

To reach us about special orders, head over to the contact page. 

CONTENT

All designs, images, and content are property of Mineral + Mine.